Adult Protective Services Program - Florida Department of Children & Families 
5920 Arlington Expressway
Jacksonville, FL 32211
Telephone: 723-5731
Fax Number: 727-3746
Web site: www.myflorida.com
Days and Hours of Operation: Monday-Friday, 8 a.m. - 5 p.m.

To be eligible for services through the Adult Services Program an individual must be elderly or disabled.  For most programs elderly is defined as 60 and older; disabled adults may be 18 through 59 years of age.

Programs Include:
Adult Protective Investigations
Protective Supervision

Services to include:
Supportive Services
Placement Services
Home Care for Disabled Adults
Community Care for Disabled Adults

Bridge the Gap, Inc.
561 W. 25th Street
PO Box 41144
Jacksonville, FL 32206
Telephone: 504-2086
Fax Number: 693-0571
Days and Hours of Operations: Monday-Friday, 8 a.m. - 3 p.m.

Bridge the Gap (BTG) "bridges the accessibility gap" by providing the elderly and persons with disabilities basic services for which they do not qualify through other programs. The ultimate vision of Bridge the Gap is to be the community's alternative service provider for all elderly and persons with disabilities in need with no place to turn. Transportation, food, clothing, activities for the elderly and persons with disabilities, personal hygiene products, respite care, in-home services.  Contact for more information.

Catholic Charities Bureau, Inc.
134 E. Church St.
Jacksonville, FL 32202
Telephone: 354-3416
Fax Number: 354-4718
Web site: www.ccbjax.org
Days and Hours of Operations: Monday-Friday, 9 a.m. - 4:30 p.m. 

Emergency Assistance Department: Provides emergency  financial assistance to prevent homelessness with rent/mortgage, electric, water and gas bills, as well as deposits. NO WALK INS. All appointments are made through the appointment line. They also have a food pantry available to those in need (only eligible once in a six month period).

Disabled American Veterans (DAV)
Vet Center
300 East State St.
Jacksonville, FL 32202
Telephone: 232-3621
Fax Number: 232-3167
Web site: www.dav.org 

Includes but not limited to comprehensive case management, counseling benefits, transportation, emergency food and clothing needs. Service and eligibility to all qualifying veterans.

Disabled American Veterans, Chapter 26
1439 Parental Home Road
Jacksonville, FL 32216
Telephone: 720-0244
Days and Hours of Operation: Monday-Friday, 10 a.m. - 2 p.m.

Mission: To assist veterans obtain VA benefits to which they are entitled.

HartFelt Ministries
10920 Baymeadows Road, Suite 27-203
Jacksonville, FL 32256
Telephone: 904 538-0306
Fax: 904 538-0307
Web Site: http://hartfelt.org

Mission Statement: A Christ-centered organization, providing through a network of community volunteers, cost-free support services and companionship tailored to the needs of qualified elderly and other adults who require assistance in living independently.

Eligibility Requirements: ons in need of physical assistance for transportation or day to day activities, i.e. frail elderly; disabled adults 18 and over, i.e. vision, auditory, amputees; adults with chronic illness, i.e. Multiple Sclerosis, Parkinson's, Alzheimer's, Stroke; adults with the following illnesses if any available volunteers have previous training and experience: mental health disorders, mental retardation; care receiver must be able to communicate with volunteer or have companion accompany them.     

Jacksonville Area Legal Aid, Inc.
126 W. Adams St.
Jacksonville, FL 32202
Telephone: 356-8371
Fax Number: 356-8285
Web site: www.jaxlegalaid.org
Fees, If applicable/Form of Payment: Eligibility guideline may apply
Days and Hours of Operations: Monday-Friday, 8:30 a.m. - 5 p.m. 

Jacksonville Area Legal Aid is a non-profit organization dedicated to providing high quality civil (non-criminal) legal advice, representation and education to disadvantaged children, families and individuals residing in Duval, Clay, Nassau and St. Johns counties so as to protect their lifestyle and living conditions and promote self-sufficiency.

Programs Include:
Community Development
Fair Housing Advocacy Center
Mental Health Advocacy Project

Jewish Family & Community Services
6261 Dupont Station Court E.
Jacksonville, FL 32217
Telephone: 448-1933
Fax Number: 448-0349
Days and Hours of Operations: By appointment only 

The mission of Jewish Family & Community Services is to strengthen the entire community by providing family and individual services, without prejudice, in the Jewish tradition of helping people help themselves. 

Programs Include:
Counseling (on a sliding scale)-individual, family or children therapy.
Financial Assistance program.  Call Monday mornings, 9 a.m., for appointment for past due rent or utilities.
Can receive food three times in a 12 month period.  Bring picture ID for person and family members.

Lutheran Social Services of Northeast Florida
4615 Phillips Hwy
Jacksonville, FL 32207
Telephone: 448-5995
Fax Number: 448-6044
Web site: www.lssjax.org
Days and Hours of Operations:
  *Philips Highway Main Office: 8:30 a.m. - 5 p.m. weekdays
  *Food Bank: 8 a.m. -4 p.m. Monday-Friday.

Motivated and guided by the compassion of Christ, the mission of Lutheran Social Services of Northeast Florida is to serve and care for people in need.

Programs Include:
*Second Harvest Food Bank, including recovered food distribution, Kids Cafe program with Weekend Meals and Summer Meals and Food for Families Mobile Pantries.
*Refugee and Immigrant Services, including initial resettlement, employment, career laddering and youth services.
*AIDS Care and Education, including prevention education, case management and the Jail LINC (Linking Inmates Needing Care) program.
*Representative Payee Services to help people receiving Social Security benefits who cannot manage their finances responsibly due to chronic mental illness, substance abuse or age.

Mental Health & Welfare Division
1809 Art Museum Drive, Suite 110
Jacksonville, FL 32207
Telephone: Appointment Line: 858-2994;      Information line: 858-2916
Fax Number: 858-2939
Web site: www.coj.net
Days and Hours of Operations: Monday-Friday 8 a.m. - 5 p.m. 

Next day appointments are made for Duval County residents by phone only through the appointment line number listed.  The appointment line opens at 9:30 a.m., Monday thru Friday (except holidays), and appointments are given on a "first-caller, first-served" basis.  Eligibility for programs described is determined according to specific need, household income (Federal Poverty Guideline), and resources.

Limited temporary financial assistance may be provided due to illness, unemployment or other unanticipated misfortune which results in the loss or reduction of income.  Payments are normally made for shelter needs, utility services and grocery orders.  The amount of assistance is determined by unmet need, but limited to the division's maximum budget for the household size.

Other Programs Include:
Wheelchair/stretcher transportation may be provided for indigent individuals who are medically in need of wheelchair or stretcher transportation and who have no other means of obtaining this service.
Assisted Living Facilities (ALF) placement may be utilized when prescribed by the doctor for an individual, and pending permanent disability or fixed income.
Wintertime heating assistance may be provided for eligible citizens who are elderly and/or disabled.  Payments from the division may be used for gas, electric, kerosene, or other heating needs.
Case management and temporary financial assistance is provided for those living with HIV/AIDS.

ElderSource, (formerly NE FL Area Agency on Aging)
4160 Woodcock Drive, 2nd floor 
Jacksonville, FL 32207
Telephone: 391-6600 (office), 888-242-4464 (toll free elder help line)
Fax Number: 391-6601
Web site: www.myeldersource.org
Days and Hours of Operations: Monday-Friday, 8 a.m. - 5 p.m. 

ElderSource is a private non-profit organization that oversees the provision of state and federally funded in-home and community-based services to maintain or improve quality of life for eligible senior citizens of Baker, Clay, Duval, Flagler, Nassau, St. Johns and Volusia counties.  Area agencies are federally legislated senior advocate organizations established in 1964 through the enactment of the Older Americans Act.

ElderSource receives state and federal funding through the Department of Elder Affairs.  Funded programs serve active seniors as well as the frail elder population.  Services are provided by priority standards to the most needy as funding permits.   

AGENCY PROGRAMS:
Community Care for the Elderly (CCE)
Medicaid Waiver/Home and Community Based Waiver (MW/HCBS): Aging and Disabled Adult (ADA) Medicaid Waiver, Assisted Living (AL) Medicaid Waiver
Alzheimer's Disease Initiative (ADI)
Home Care for the Elderly (HCE)
Elder Refugee Services
Serving Health Insurance Needs of Elders (S.H.I.N.E.)
Emergency Home Energy Assistance (EHEAP)

OLDER AMERICAN ACT PROGRAMS:
Home Delivered Meals Nutrition Program (Meals on Wheels)
Congregate Meals Nutrition Program
Supportive Services
Family Caregiver Support Program (FCSP)
Relatives as Parents Program of Jacksonville (RAPPJAX)

Northeast Florida Community Action Agency, Inc. (NFCAA)
421 W. Church St., Suite 705
Jacksonville, FL 32202
Telephone: 358-7474
Fax Number: 791-9299
Web site: www.nfcaa.net
Days and Hours of Operations: Monday-Friday, 8 a.m. - 5 p.m.

The mission of the Northeast Florida Community Action Agency, Inc. (NFCAA) is to promote public awareness of the causes and conditions of poverty in Northeast Florida and promote a greater understanding of the root causes of poverty and institutional barriers to self-sufficiency, and advocacy of humane public policies.

Family Self-Sufficiency Program
Low-Income Home Energy Assistance Program
Vulnerable Population Program
Youth Programs
Wellness Program
The Emergency Food Assistance Program (TEFAP)
Housing Rehab Program
Emergency Weatherization Assistance Program,
Home Ownership,
Earned Income Tax Filings,
Individual Development Accounts,
GEDs & Post Secondary Education.