TOP FIVE THINGS YOU SHOULD KNOW:

• On July 1, late payment penalties of one percent per unpaid fee were applied to all outstanding balances.
  
• We still have a large number of applications to input to our system.  Any late penalties applied to an account will be removed once an application is assigned to the account, provided that application was received before July 1.
  
• You may call 630-CITY to find out if your application for an adjustment, credit or exemption has been applied to your account.  Due to volume, we cannot search for an individual application not shown in our billing system.  Click here to visit the Fee Application Frequently Asked Questions.
  
• Customers seeking the 30 percent pond credit must have a facility (pond) permitted by the St. Johns River Water Management District (or, in certain cases, DEP). Click here for details.
  
• Solid waste fees must be pre-paid for the billing service period.  Refunds will later be generated for qualified vacant properties.  Click here for more information.
  
  

BILLING
Why did I get a bill?	How did you determine my fee(s)?
How do I pay my bill?	What happens if I don't pay?
What if there's an error on my bill?	Other Billing FAQs

STORMWATER *The Adjustments & Credits Manual and Applications are current as of May 14, 2008.  Previous versions of the applications will still be accepted.*
About the Stormwater Fee	How the Fee is Determined
Fee Adjustment (Correction) Information & Applications	Low-Income Exemption Information & Applications
501(c)(3) Exemption Information & Applications	Fee Credits Information & Applications
Guide to Credit Options (PDF 51K)	Adjustments & Credits Manual (PDF 407K)
Adjustments & Credits Manual Executive Summary (PDF 50K)	Stormwater FAQs

Note: Viewing PDF files requires Adobe Acrobat Reader, available for free from Adobe.

SOLID WASTE
About the Solid Waste Fee	How much will I pay?
Fee Adjustment Information & Applications	Fee Exemption Information & Applications
Solid Waste Division Web Site	Solid Waste FAQs