How can I find out if my application has been received?
Customers' accounts will be flagged when an application is processed. Applications are date-stamped upon receipt; that date stamp what the city will use to determine whether the application arrived before the July 1 deadline. Due to volume, there will be a delay between when we receive the application and when it is logged in our billing system.
The customer service representatives at 630-CITY will be able to check your account to see if we have received an application. If your account does not show an application received, don't panic! Our determining factor is the date we received the application, not when it was put in our system.
The city will not pro-actively notify property owners when an application has been received, and due to the volume, we will not be able to search through the applications to find a specific one.
How can I check the status of my application?
The customer service representatives at 630-CITY will be able to check your account to see if we have received an application. The city has 8-12 weeks to process the applications, and we expect a high volume during the months of May and June. Remember, the applications are date-stamped upon receipt, and that is the date used to determine whether it arrived on time.
How will I hear if my application has been approved/denied?
The city has 8-12 weeks from the date of receipt to process applications and respond in writing via U.S. Mail. The response shall include a letter explaining the application approval or denial, and will also include a new bill with a new 30-day due date. The new bill must be paid by the due date to avoid late payment penalties.
Bills for approved applicants will reflect the new fee rate (either adjusted, credited, or exempted entirely). Property owners whose applications are denied will receive a bill with the original fee.
Property owners may appeal denials, but the bill must still be paid. Refunds will be granted upon successfull appeals. More information about the appeals process will be available on this site in July.
What if I disagree with my application denial?
There is an appeals process for each fee application, which is explained briefly within each application. More information about the appeals process will be available on this site in July.
What if I'm denied? Can I apply again?
You may reapply at any time. However, the effect of an approval will not be applied to your account until the 2009 billing cycle.
Should I wait to pay until I hear about my application?
That decision should be made by each applicant. If the applications are received before July 1, no late penalties will apply, so it may be in an applicant's best interest to withhold payment until a response is provided. Refunds will be granted to successful applicants who have already paid.
Where do I send my application(s)?
An address for mailing submissions is included on the first page of every application.
Stormwater Fee Low-Income Exemption Applications must be sent here:
Behavioral & Human Services
Attn: Fee Exemptions
1890 Art Museum Drive, Ste. 100
Jacksonville, FL 32207
Solid Waste Fee Vacancy Adjustment and Private Service Exemption Applications must be sent here:
Solid Waste Division
Attn: Fee Exemptions
1031 Superior Street
Jacksonville, FL 32254
All other applications should sent to the following address:
214 N. Hogan Street, Room 2100
Jacksonville, FL 32202
The envelopes should be addressed to the appropriate fee agency (either Stormwater Utility or Solid Waste), and to the attention of whatever type application you're submitting (either fee adjustments, exemptions or credits).
Can I submit my application with my payment?
No. The Tax Collector will not process applications. Please use the mailing address listed on the application.
Can I submit my application in person?
Applications will be accepted if hand-delivered to the address listed on the application; however, post mail is preferred.